Frequently Asked Questions

nội dung

For iOS please make sure that you have performed the following actions:

  • Check that you are signed in with the Apple ID you were using for the initial purchase
  • Check your purchase history and search for the BimmerCode purchase: https://support.apple.com/en-us/HT204088. If the purchase does not appear here, you may be using the wrong Apple ID or you did not purchase the full version at all.
  • Sign out of the App Store and login again (iOS settings > iTunes & App Store)
  • Reinstall the app
  • Restart your iOS device
  • Check that your in-app purchases are not hidden on any of your devices: https://support.apple.com/en-us/HT201322
  • Check if in-app purchases are prevented on your device: https://support.apple.com/en-us/HT204396

For Android please make sure that you have performed the following actions:

  • Check that you are signed in using the Google account you were using for the initial purchase and this is the only account set up on your device.
  • Review your order history and search for the BimmerCode purchase: https://support.google.com/googleplay/answer/2850369?hl=en. If the purchase does not appear here, you may be using the wrong Google account or you did not purchase the full version at all.
  • Clear cache & data from Google Play Services: https://support.google.com/googleplay/answer/7512202?hl=en
  • Reinstall the app
  • Restart your Android device
  • Remove your Google account and add it again (Android settings > Accounts > Remove Account)
liên kết
https://bimmercode.app/faq
Tóm tắt
This article provides troubleshooting steps for users experiencing issues with the BimmerCode app on iOS and Android devices. For iOS users, it suggests verifying that they are signed in with the correct Apple ID used for the initial purchase, checking purchase history, signing out and back into the App Store, reinstalling the app, restarting the device, and ensuring in-app purchases are not hidden or restricted. For Android users, the article recommends confirming that they are logged into the correct Google account, reviewing order history, clearing cache and data from Google Play Services, reinstalling the app, restarting the device, and re-adding their Google account. Each platform includes links to relevant support pages for further assistance.